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With XenDesktop & XenApp 7.14 comes Scout 3.0 – some big changes, read what’s new
Version 7.14 of XenDesktop & XenApp comes with an updated version of Scout, version 3.0 to be exact – up from 2.23 before that. As you will find out throughout this post there are a couple of substantial differences between the two. I’ll start by highlighting some of the main features/capabilities of Scout as part…
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Citrix Smart Check — the latest addition to the Smart Tools portfolio. Make sure to take it for a test-ride
A few months ago Citrix renamed their Lifecycle Management Services to Smart Tools. Take a look at this post from fellow CTP Andrew Wood, it explains in-detail what Citrix Lifecycle Management Services is all about, including the name change. Smart Tools consists out of four distinct services each fulfilling their own purpose, for this post…
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Citrix Support – A new model, a new hope, Citrix Customer Success Services
About two weeks ago Citrix announced part of their new support portfolio for 2017 and beyond, a.k.a. Citrix Customer Success Services. Starting January 1st 2017 customers will be able to purchase, or better said subscribe to (annually) a new support package named ‘Select’ (as part of the Customer Success Services umbrella) with two more packages following…
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Citrix Call-Home, a potential successor for Scout — here is what you need to know
Citrix Call Home according to the e-docs pages “Call Home collects diagnostic data and then periodically uploads telemetry packages containing that data directly to Citrix Insight Services for analysis and troubleshooting”. A nice summary, but of course there is a bit more to it. Below I have put together a brief ‘did you know that’…
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The Citrix Long Term Service Release vs. the Current Release. What’s (really) new?
Not that long ago (during Summit 2016 to be exact) Citrix introduced two new XenApp / XenDesktop servicing options, the LTRS, which stands for Long Term Service Release and the CR a.k.a. Current Release. And while this is sort of a big deal, it does tend to confuse people on what to expect when it…
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Troubleshooting Citrix XenDesktop & XenApp 7.x ? Read this !
When I was thinking about what to write next I thought it might be a good idea to use something ‘from the field’, an issue that I’ve been involved in personally during the past two weeks or so. Then I figured, why just discuss one specific use case when there is so much more to tell.…
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Citrix Printing Pathway… an overview
Citrix printing can be, or at least can be made, pretty complex, unfortunately I had to find out the hard way myself. When troubleshooting print issues the path a print job follows throughout your infrastructure is always a good place to start especially when its performance related. However, you do need to understand the differences…
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